Phone:   0207 100 5020
 Email:   info@up-skill.co.uk

Courses

Up-Skill Training Solutions deliver the following courses


Skills Towards Enabling Progression Level 1 Certificate or Diploma (STEP UP)

We offer qualifications in Skills Towards Enabling Progression. These qualifications offer those that are unemployed an opportunity to learn a variety of skills, including, CV Building, Interview Techniques, Working with others, Customer Service Skills, Equal Opportunities as well as career preparation. In addition we can incorporate Bolt On courses relevant to the type of career path you choose, thus giving you the best possible opportunity of achieving your goal of securing a job.

Our courses have been specifically designed to help both employed and unemployed people gain an advantage in today's competitive job market and designed to develop the following skills

Leadership

Leadership is the ability to influence others toward the achievement of a goal. Leaders either have, or are perceived to have, strong self-confidence and are team players, allowing them to work in a group to achieve the best results for the employer. Leaders show social skills by respecting the thoughts, opinions and ideas of others.

The latest QS recruitment survey (2010) lists the four most important skills sought by executive level recruiters as interpersonal skills, communication skills, strategic thinking and leadership ability. Developing your leadership skills can therefore not only help you to find a senior position, but may also help you to gain promotion with your current employer

Personal Development

Personal development is all about having the right attitude towards work and the organisation you work for.  Employers look for people who are keen to develop and learn.  Lifelong learners are always valued in organisations. In order to stay ahead of the competition organisations need to continually learn and develop better ways of doing things. The employee who is open to learning and embraces change will be more successful than the person who is afraid of learning and resistant to changes in the organisation.  Most jobs involve change, some more frequently than others, employers want people who are adaptable, flexible, and patient, and respond well to change. 

Personal development is also concerned with how individuals evolve their working practices and attitudes to work.  Self-motivation and confidence are key areas of personal development as is personal appearance and how others perceive you.  Self-management skills, also known as ‘self-control’ are the skills we use to manage our personal feelings and how we react to challenges and problems both at work and in our private lives.  Personal development includes learning to avoid potentially negative emotions such as anger and stress while developing assertiveness and effective negotiation skills.

Critical Thinking Skills

The ability to solve problems and make decisions can be a huge asset to your employer and are therefore desirable skills to develop.  Decision making and problem solving require gathering reliable information, evaluating the information for a variety of solutions and selecting the most appropriate option based on the criteria and situation. Although the abilities to solve problems and make appropriate decisions are critical in any job, people with these skills are especially helpful in customer service positions.

The ability to be able to effectively plan and organise means that you, or your team, are more likely to get the job done correctly the first time.  These skills are beneficial to employers as they save time and money. Planning and organisation also require the recording of information (maybe in a report) which can be referred to when planning future projects.

Creative thinkers are innovative and inventive and are more likely to devise new ways of doing things that add value to the work environment, making systems and procedures more efficient.  Creative thinkers can offer new perspectives about the job and the company.

Presentation Skills

You may be asked to give a presentation as part of your initial interview; presenting information clearly and effectively is a key skill in the work place and presentation skills are required in almost every modern employment area. Whether you are an administrator, manager or executive, you should expect to present your ideas and findings to your work colleagues and external stakeholders. Presenting information does not just include making formal presentations - information could be presented in the form of notes, reports, research findings, business plans, scenario planning, risk assessments and strategic documents. 

Communication Skills

Employers look for people who communicate well both verbally and in writing.  If you are either applying for a job or looking for a promotion with your current employer, you will need to demonstrate good communication skills. The ability to communicate both verbally and in writing with a wide variety of people, maintain good eye contact, write clearly and succinctly, demonstrate a varied vocabulary and tailor your language to your audience are all essential skills that employers seek out. Good verbal and written communication means you can get your messages across with less chance of misunderstanding. 

Similarly, active listening skills involve not only hearing but gaining and understanding information. Listening is a basic requirement leading to less mistakes and a greater understanding of the needs of employer and client.  As your career progresses, the importance of communication skills increases since as well as creativity, people skills, and an aptitude for teamwork, the ability to speak and write with clarity and conciseness is essential for managers.

Interpersonal Skills

Interpersonal skills are vital when seeking employment and may be the single most important factor for many recruiters. Interpersonal skills are the skills we use to interact with other people. Good interpersonal skills allow you to participate effectively as a member of a team, satisfy customers and clients expectations, negotiate, make decisions, manage your time efficiently, take responsibility, and work effectively with other employees.  Well-honed interpersonal skills allow us to empathise and build rapport with colleagues and clients, leading to a better working environment which can be less stressful.

What are Employability Skills?

Employability skills are those skills necessary for getting, keeping and being successful in a job. They are the skills and attitudes that enable employees to get along with their colleagues, to make critical decisions, solve problems, develop respect and ultimately become strong ambassadors for the organisation.


Employability or 'soft skills' are the foundation of your career building blocks, they are frequently referenced in the media as lacking in school-leavers, graduates and those already in employment. Organisations spend a lot of time and money training staff, not in job specific areas but in general and basic skills. In times of high unemployment employers have more choice of applicants and will favour those with well-rounded employability skills.

What Skills Are Employers Looking For?

Employers are often looking for skills that go beyond qualifications and experience. While your education and experience may make you eligible to apply for a job, to be successful at the job you will need to exhibit a mix of skills 'employability skills'. This means that the specialist, technical skills associated with different roles may be less important than the 'soft skills' that can be transferred between different jobs and different employment sectors.


For employers, getting the right people means identifying people with the right skills and qualities to fulfil the role and contribute to the organisation's success. Candidates may have the qualifications and hard skills needed to be able to manage the job role but without a well-honed set of 'soft skills' employers are less inclined to hire.

 

Security GuardProviding Security Services Edexcel Level 2

What is the purpose of this qualification?

The Edexcel Level 2 Certificate in Providing Security Services allows people working in frontline security services to gain a qualification that attests to their occupational competence in day-to-day work. The qualification recognises their skills, knowledge and understanding as well as promoting good working practices. It also helps them to gain transferable skills, for example in customer care and communication skills.

Part 1 = 3 day classroom based course

Part 2 = minimum 2 assessments

Who is this qualification for?

This qualification is for all learners aged 18 and above who hold a valid SIA Licence

This qualification is suitable for people working in a number of security subsectors, including:

  • static and patrol guarding
  • door supervision
  • CCTV operation
  • retail security
  • reception security
  • events security
  • keyholding and alarm response.

 

Door Supervisor Level 2

Duration of Door Supervisor Course : 4 Days

In order to obtain an SIA licence you will need to show that you are trained to the right level. This applies to front-line staff only.

To get one of the qualifications linked to door supervisor licensing, you will need to attend and take four training modules and pass three exams. The course may be delivered over 38 guided learning hours, 30 hours of which should be contact hours (as detailed below).

Course Content

Core Learning for Common Security Industry Knowledge (10 hours of which 5 hours must be contact time)

  • Session 1: Awareness of the Law in the Private Security Industry
  • Session 2: Health and Safety for the Private Security Operative
  • Session 3: Fire Safety Awareness
  • Session 4: Emergency Procedures
  • Session 5: The Private Security Industry
  • Session 6: Communication Skills and Customer Care

Door Supervisor Specialist Module (10 hours of which all must be contact time)

  • Session 1: Behavioural Standards
  • Session 2: Civil and Criminal Law
  • Session 3: Searching
  • Session 4: Arrest
  • Session 5: Drugs Awareness
  • Session 6: Recording Incidents and Crime Preservation
  • Session 7: Licensing Law
  • Session 8: Emergency Procedures

Conflict Management Module (8 hours of which 7 ½ hours must be contact time)

  • Session 1: Avoiding Conflict and Reducing Personal Risk
  • Session 2: Defusing Conflict
  • Session 3: Resolving and Learning from Conflict
  • Session 4b: Application of Communication Skills and Conflict Management for Door Supervisors

Physical Intervention Skills Module (10 hours of which 7 ½ hours must be contact time)

  • Session 1: Introduction to Physical Skills
  • Session 2: Disengagement Techniques
  • Session 3: Escorting Techniques

Cost £199

 

CCCTV OperatorCTV Level 2

Duration of CCTV Level 2 : 4 Days

Under the Private Security Industry Authority Act 2001, all individuals wishing to work in the private security industry must undertake a recognised qualification before applying for a licence.

The HABC Level 2 Award in CCTV Operations (Public Space Surveillance) has been developed to meet the requirements of the Security Industry Authority (SIA). It is based on the relevant SIA 'Specifications for Learning and Qualifications for CCTV Control Room Operators (PSS)' and provides the necessary skills and knowledge for those who wish to apply for an SIA licence and work as a CCTV Operative.

The qualification comprises 3 mandatory units:

Unit 1 - Working in the Private Security Industry
Unit 2 - Working as a CCTV Operator
Unit 3 - Practical operation of CCTV equipment

This qualification can enable the learner to progress onto the NVQ in Providing Security Services or undertake further learning in other areas of the private security industry such as Security Guarding or Door Supervision.

Assessment

Unit 1 - Working in the Private Security Industry

  • 25-question multiple-choice examination paper.
  • Successful candidates must achieve a score of at least 18 out of 25
  • Examination duration – 40 minutes
  • Guided learning hours for this unit are 10 hours

Unit 2 - Working as a CCTV Operator

  • 40-question multiple-choice examination paper.
  • Successful candidates must achieve a score of at least 28 out of 40
  • Examination duration – 1 hour
  • Guided learning hours for this unit are 22 hours

Unit 3 - Practical operation of CCTV equipment

  • Ongoing practical assessment throughout the course by the tutor

 

FFirst Aidirst Aid

First Aid At Work

Course duration: 3 days

This course provides the comprehensive set of practical skills needed to become a confident first aider at work

Who should attend?

This course is designed for nominated workplace first aiders looking to gain comprehensive, certified HSE approval

What you will learn

Health and safety (first aid) regulations, Accidents and illness,Using a first aid kit, Simple record keeping, Treatment of an unconscious casualty, Heart attacks, Resuscitation, Shock, Choking, Bleeding, Burns and scalds, Poisoning ,Fractures, Seizures, Asthma, Severe allergic reaction, Eye injuries, Low blood sugar, Fainting

Assessment and certification

Following changes affecting all first aid training providers, people attending First Aid courses are trained and assessed by one expert trainer/ assessor whilst the course is progressing. Candidates will receive an HSE approved certificate on completion of summative continuous assessment by the the trainer

Cost £199

 

Emergency First Aid

Course duration: 1 day

This course is suited for first aiders in smaller, low risk working environments.

What you will learn

Health and safety (first aid) regulations, Managing an incident, The priorities of first aid Treatment of an unconscious casualty, Resuscitation, Shock, Choking, Seizures, Bleeding, Common workplace injuries

Assessment and certification

Following changes affecting all first aid training providers, people attending First Aid courses are trained and assessed by one expert trainer/ assessor whilst the course is progressing.

Cost £99